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Do You Trust Me? Investigating the Formation of Trust in Social Robots


Abstract Human beings live in a society with a complex system of social-emotional relations. Trust is one key concept in this system. It can help to reduce the social complexity, mainly in those cases where it is necessary to cooperate. Thus, the area of social robotics has been studying different approaches to perform cooperative tasks between humans and robots. Here, we examine the influence of a set of factors (gender, emotional representation, making Small Talk and embodiment) that may affect the trustworthiness of a robot. The results showed that these factors influence the level of trust that people put in robots. Specifically, a social robot with embodiment telling a sad story with sad facial expression and gestures has more influence on the trust level of a female subject.
Year 2019
Keywords Affective Computing;
Authors Mojgan Hashemian, Raul Benites Paradeda, Carla Guerra, Ana Paiva
Booktitle Progress in Artificial Intelligence
Pages 357--369
Series Lecture Notes in Computer Science
Publisher Springer International Publishing
Address Cham
Month August
Pdf File \"pdf
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@inproceedings { hashemian19, abstract = {Human beings live in a society with a complex system of social-emotional relations. Trust is one key concept in this system. It can help to reduce the social complexity, mainly in those cases where it is necessary to cooperate. Thus, the area of social robotics has been studying different approaches to perform cooperative tasks between humans and robots. Here, we examine the influence of a set of factors (gender, emotional representation, making Small Talk and embodiment) that may affect the trustworthiness of a robot. The results showed that these factors influence the level of trust that people put in robots. Specifically, a social robot with embodiment telling a sad story with sad facial expression and gestures has more influence on the trust level of a female subject.}, address = {Cham}, booktitle = {Progress in Artificial Intelligence}, editor = {Moura Oliveira, Paulo and Novais, Paulo and Reis, Lu{\'i}s Paulo }, isbn = {978-3-030-30244-3}, keywords = {Affective Computing;}, month = {August}, pages = {357--369}, publisher = {Springer International Publishing}, series = {Lecture Notes in Computer Science}, title = {Do You Trust Me? Investigating the Formation of Trust in Social Robots}, year = {2019}, author = {Mojgan Hashemian and Raul Benites Paradeda and Carla Guerra and Ana Paiva} }

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