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Investigating Reward/Punishment Strategies in the Persuasiveness of Social Robots


Abstract This paper presents the results of a user study designed to investigate social robots' persuasiveness. In the design, the robot attempts to persuade users in two different conditions comparing to a control condition. In one condition, the robot aims at persuading users by giving them a reward. In the second condition, the robot tries to persuade by punishing users. The results indicated that the robot succeeded to persuade the users to select a less-desirable choice comparing to a better one. However, no difference was found in the perception of the robot's warmth nor discomfort, comparing the two strategies. The results suggest that social robots are capable of persuading users objectively, but further investigation is required to investigate persuasion subjectively.
Year 2020
Keywords Social Robotic Companions;
Authors Mojgan Hashemian, Marta Couto, Samuel Mascarenhas, Ana Paiva, Pedro A Santos, Rui Prada
Pages 863--868
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@article { hashemian20, abstract = {This paper presents the results of a user study designed to investigate social robots' persuasiveness. In the design, the robot attempts to persuade users in two different conditions comparing to a control condition. In one condition, the robot aims at persuading users by giving them a reward. In the second condition, the robot tries to persuade by punishing users. The results indicated that the robot succeeded to persuade the users to select a less-desirable choice comparing to a better one. However, no difference was found in the perception of the robot's warmth nor discomfort, comparing the two strategies. The results suggest that social robots are capable of persuading users objectively, but further investigation is required to investigate persuasion subjectively. }, keywords = {Social Robotic Companions;}, pages = {863--868}, title = {Investigating Reward/Punishment Strategies in the Persuasiveness of Social Robots}, year = {2020}, author = {Mojgan Hashemian and Marta Couto and Samuel Mascarenhas and Ana Paiva and Pedro A Santos and Rui Prada} }

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