@article { zoll05,
	journal = {Applied Artificial Intelligence},
	keywords = {Empathic Agents},
	number = {3},
	pages = {235-266},
	title = {Learning by Feeling: Evoking Empathy with Synthetic Characters},
	volume = {19},
	year = {2005},
	author = {Ana Paiva, João Dias, Daniel Sobral, Ruth Aylett, Sarah Woods, Lynne Hall and Carsten Zoll}
}